Privacy Policy
SupportBrief AI is a tenant-scoped SaaS AI Performance and MLOps service for business users. This policy explains how the service handles customer information submitted through the application, Azure Marketplace subscription flow, and related support channels.
Information we collect
We may process account identifiers, tenant identifiers, subscription and plan metadata, usage events, administrator contact information, GPU cluster telemetry, training job metadata, model registry records, and inference endpoint metadata, generated summaries and replies, support requests, and operational logs needed to run and secure the service.
How we use information
We use customer information to provide the AI Performance and MLOps workspace, activate and manage Azure Marketplace subscriptions, meter usage, troubleshoot service issues, protect the service from abuse, respond to support requests, and improve reliability.
Data sharing
We do not sell customer data. We share information only with service providers and cloud infrastructure providers that help operate the service, with Microsoft where required for Azure Marketplace subscription lifecycle processing, when instructed by the customer, or when required by law.
Security and retention
Customer data is handled as tenant-scoped business data. We apply access controls, operational logging, and least-privilege practices for service administration. Data is retained only as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain audit records.
Customer controls
Customers may request access, correction, export, or deletion of applicable customer data by contacting support. Some records may be retained where required for billing, security, compliance, or legal obligations.
Contact
Email: po@caishi.com.cn